Shipping policy

• Placing an order with us is super easy. Feel free to give us a call or email us, you may also place an order online 24/7, 365 days a year. If you would prefer a tax invoice sent to you first prior to payment, no problem. Just give us a call or chat with us through the website. We will collect your details needed for the invoice and have our accounts team issue an invoice. Invoices can also be paid via bank transfer and credit or debit card. You will receive an order confirmation email from us immediately after purchase and a tax receipt after payment.

• Commercial Range: Our shipping to America is free with every order and takes 4-6 weeks including handling. International orders are an additional charge but generally include the same shipping time. Please contact us for international shipping quotes.

• We support return of goods without reasons within 5 days after the order is confirmed. We inspect every unit before the delivery to ensure that every machine is at its optimal condition and is packed well. There is possible occurance of scratch or other forms of damage on the unit during the transportation. Please check the unit as soon as possible when you receive it. If there is any functional issue on the unit, please contact us timely. We will provide professional and technical guidance to you online or send you necessary spare parts.For every piece dehydrator you bought from us, You will enjoy:

1-2 business days (Typically by end of day)

24 hrs after-sale service and life-long free enquiry&guidance service online.